The Ultimate Capital One 360 Bank Review – I Love This Bank!

Product by:
Lance Cothern

Reviewed by:
Rating:
4
On March 31, 2014
Last modified:January 6, 2016

Summary:

Capital One 360 offers some of the industry leading online checking and online savings accounts. Their interface is easy to work with and they offer great services like Automated Savings Plans. The only downside is you don't get free checks and their interest rates, while very good, aren't the best in online banking.

I have been a saver with Capital One 360 since September 2009, so this review comes from quite a few years of personal experience!

I signed up for their 360 Checking Account and 360 Savings Accounts soon after I graduated from college as a way to help me get the most of my cash and organize my money like no other bank would let me.

Over the many years I have been a member at Capital One 360 I’ve explored their offering and haven’t been disappointed with hardly anything,¬†even though all banks have a small problem or two. They’ve even added even more useful features that I now use often.

What’s So Great About Capital One 360?

If there was just one thing I loved about this bank, it’d make my review a lot easier, but the list of things I love about this bank is a long one.

The Basics

First off, let’s start with the banking basics. There are no fees and no minimum¬†balances on their 360 Checking and 360 Savings accounts, a must for any bank account I own.

Not Your Typical BankInterest Rates

The other main feature, their interest rate, is normally one of the higher interest rates in the online banking world. It almost always beats the interest rates at your local brick and mortar banks by a long shot.

ATMs

Capital One 360 also has a large network of ATMs through the Allpoint network which you can use with no fees at all. I’ve always been able to find a free ATM near me without going too far out of my way.

Transferring Money

Finally, if you ever want to transfer money to one of your linked accounts, all you have to do is set up an automatic transfer. Most of these transfers only take 2 business days, but they can’t guarantee this time frame due to the different ways other banks can handle these transactions.

Depositing Checks

When I first became a member 2009 I had to mail checks into the bank or deposit them into my brick and mortar bank and then transfer them to Capital One 360. Luckily, they’ve greatly improved this process and now let you scan in your checks on your computer or snap pictures of them on your smartphone!

The interface is very easy to use and it greatly speeds up the check depositing process over the old method. Capital One 360 listened to their audience and made a change for the better.

Bill Pay

Capital One 360 also offers a Bill Pay center to pay your bills electronically or by mail with a check. They’ll keep track of any bill reminders you set up, recent payments, the companies and accounts you normally pay and your Bill Pay history.

P2P (Person to Person) Payments

You Won't Earn Interest in a Piggy Bank

This is another one of my personal favorite features that Capital One 360 offers. I can send money to anyone with a bank account and an email address with this feature. All I have to do is enter their name, email address and the last four digits of their bank account number.

If the person you’re paying has a Capital One 360 account they can pick up their money instantly. If the person you sent money to has a different bank all they have to do is pick up the money and, after accepting the money, it should be available in their bank in two business days.

This saves me a lot of hassle and means I don’t have to break out my checkbook and write a check as often.

Mailing A Check

Another payment option is to have Capital One 360 mail a check for you. All you do is fill out who to write the check to, the amount and where to send it to. Capital One 360 will take care of the rest and mail it! No envelopes, stamps or fees required.

Organizing Your Money with Multiple Savings Accounts (Sub-Accounts)

I love how they allow me to organize my money in many different savings accounts (often referred to as sub-accounts). This was a great help for me when I was first getting started with my finances. It allowed me to visualize my goals and my budget by splitting my paycheck up into different sub accounts and watch each goal grow separately.

At one time I easily had 15 sub accounts all for different goals. Sometimes I went a bit overboard, but it is easy to close a sub account as well, so your banking interface doesn’t have to be any more cluttered than you want it to be. You can have no savings accounts at all, just one, or quite a few if you’d like. The decision is yours.

Automatic Savings Plans

Start an Automatic Savings Plan for Your Vacation Fund!

I also love Capital One 360’s Automatic Savings Plan feature that allows me to set up automatic transfers from my checking account to any of my savings accounts on differing dates such as weekly, bi-weekly, monthly, on the 1st and 15th, on the 15th and last day of the month, or on the last day of the month.

This one feature was amazing as it let me automate my savings goals based on when my paycheck was direct deposited in my account.

By automating my savings goals, I was less tempted to spend my money on frivolous things that would be gone tomorrow. Once the money was in my savings account it had put enough of a barrier up for me to not waste my hard earned money.

Of course, I could have transferred it to checking whenever I wanted, but I never did and hopefully you won’t either.

My Savings Goals

Speaking of savings goals, Capital One 360 has an awesome tool called My Savings Goals. Basically, you figure out what you’re saving for, how much you want to save, which account you’re saving in and when you want to reach your goal by.

Based on these inputs, you’ll get see a widget that allows you to see how much you need to save each month, week, or paycheck to reach your savings goal by your goal date. After you save your goal you’ll be able to revisit it on the My Goals tab and see your percentage progress and look into the details such as how much time is left until your goal time arrives.

You can also review your previous goals under the Great Saves tab if you want some inspiration or to see how far you’ve come.

Are There Any Drawbacks to Banking with Capital One 360?

There are some small drawbacks to banking with Capital One 360 at this moment. They don’t offer the highest interest rate of any bank online, but they are normally in the top handful of national banks.

They charge for checks, which some other banks do not charge for. Finally, you need to have brick and mortar bank account to be able to deposit cash and to have a bank to transfer money to and from Capital One 360 as needed.

That’s all I can honestly think of as far as drawbacks go. If you have an account and can think of anything else, please let me know so I can include it in this review.

The Final Word On Capital One 360

Capital One 360 has been an awesome bank in my experience. They’re light years ahead of your typical brick and mortar bank in almost every way. I would definitely recommend Capital One 360 to any of my friends and family. Actually, I have! I suggest if you’re looking for an awesome bank that you check Capital One 360.

Common Questions About Capital One 360

How can Capital One 360 offer a higher interest rate than my local bank?

Since Capital One 360 is an online only bank, they don’t have many of the costs that your local bank does. They don’t have to pay for real estate and branch locations or the employees to man them. This saves Capital One 360 a lot of money and this allows them to pay you higher interest rates.

What if I need help with something? There aren’t any branches to go to!

Phone

Help is Just a Phone Call Away

No worries, Capital One 360 will respond to your email within 24 hours OR you can call Capital One 360 anytime between the hours of 8AM and 8PM, 7 days a week. Their customer service number for new customers is 1-800-464-3473 and for existing customers you can call 1-888-464-0727. You can also use their mobile app or write by mail.

I’ve always had a great experience whenever I have called and the associates are very courteous. They really know their stuff!

Bank XYZ has a 0.1% higher interest rate. Shouldn’t I chase that rate to get more for my money?

If your sole goal is making more money despite everything else, you can be a rate chaser over amounts as small as 0.1% in interest. However, even if I had $100,000 in my bank account that would only amount to a $100 difference per year. With a more modest balance of $10,000 that is only $10/year. If using Capital One 360’s Automatic Savings Plans or other features saves you more than that you’d be better off sticking with Capital One 360 rather than chasing rates.

Can you think of any other common questions? Let me know and I’ll add them, along with an answer (after I’ve researched it), in this section.

Capital One 360 offers some of the industry leading online checking and online savings accounts. Their interface is easy to work with and they offer great services like Automated Savings Plans. The only downside is you don't get free checks and their interest rates, while very good, aren't the best in online banking.

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About Lance Cothern

Lance Cothern, a Certified Public Accountant (CPA) licensed in the Commonwealth of Virginia, is the founder of Money Manifesto. You can read more about him here or connect with him on Facebook, Twitter, Google+ or Pinterest.

Comments

  1. I have had a Capital One credit card for years and never looked into banking with them. Just saw them as a cc company. They seem to have a lot of features that I could use. 360 sounds like would be great if I didn’t need to still have a brick and mortar account

  2. Sweet. I will have to check that out. I am looking for a new online savings account….maybe two! My savings account interest rate is pitiful!

  3. Good points! My credit union has great savings rates too.

  4. I too love this bank and the ‘My Savings Goals’ really keep me motivated!

  5. I am torn between USAA and CapitalOne360. I am not a person with direct military background so my USAA account doesn’t allow me to deposit via mobile deposits (that is only allowed for people eligible for their auto insurance which consists of former military). But I can use any ATM and get reimbursed up to $15 each month for ATM fees so along with getting free checks each year, I prefer USAA for my checking needs.

    So I decided to have both and use the USAA mostly and keep the CaptialOne360 for mobile check deposits which I then transfer over to my USAA account. I still have my savings account at CaptialOne360, along with another one at Ally (who has the higher interest rate).

    I know, having all these accounts is crazy but having multiple savings accounts does make it easy for you to have separate savings goals on Mint!

    As far as cash, I rarely receive large amounts of cash. If I were to start getting a bunch of cash, I would then open a third local credit union account if necessary. But usually, I only get up to $100 or so in cash at a time (like paying for a once in a while dinner on a card that my friends paid me cash for) so I just hold on to that and save myself an ATM trip. Although if I were to somehow get a large amount of cash, I’ll keep any excess cash in a safe at home as I live in a crowded city and know how sneaky pickpockets are.

  6. I just opened an account a few weeks ago and wanted to point out that one of my driving factors was integration with a great brokerage (Sharetrader). Low commissions, unique investment abilities (like automatic investing for discounted commission), and instant transfers to/from your Cap1 accounts. Do your due diligence and research when choosing your accounts.

  7. I opened CapitalOne360 accounts in 2006 when it was still IngDirect and the interest rate was around 5 percent. I’ve always been happy with the service and performance but sure miss those higher interest rates!

  8. Lance – Does the 360 account allow me to debit money from my checking account at another bank? I have a checking account at BofA and each time I pay off a bill, I want to set up an auto-draft out of my checking account to a savings account on that day each month and for the same amount. Can I do that with the 360 savings?

    • Jake,

      You can definitely link your accounts then transfer money from your BoA checking account to your Capital One 360 Savings account. Let me know if you have any questions.

  9. What if I have a 360 checking account in my maiden name but a check was made out to me in my married name. Would I be able to deposit the check?

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