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Chase Credit Journey Review – The Good, Bad & Ugly

Our Chase Credit Journey review shares everything you need to know about this offering from Chase.

Chase Credit Journey is a free service that gives you access to your credit score.

You can use this Credit Journey service whether you hold accounts with Chase or not.

But is Chase Journey worth signing up for? Or should you skip it for better free credit monitoring websites?

Here’s the good, bad and ugly in our Chase Credit Journey review.

Our Chase Credit Journey Review

If you’re looking for a free credit score to get a general idea of your credit health, Chase Credit Journey might be the perfect fit for you.

However, those looking for more detailed information about their credit can find better options elsewhere. Here’s what you need to know.

What Is Chase Credit Journey?

Chase Credit Journey is a free credit monitoring and credit score product offered by Chase to both customers and non-customers.

free credit score dashboard

The Chase Journey service gives you a free VantageScore 3.0 credit score based on your Experian credit file once per week. You can also view the main factors impacting your credit, credit alerts and your Experian credit report.

The Good

The good news is the credit score you receive is free and updated weekly. You can also access your Experian credit report for free, which is a nice benefit that not all free credit score or credit monitoring services offer.

The Bad

The bad news is it’s only a single score from one bureau.

There are three major credit bureaus that keep track of your credit information. Each bureau works independently, so each bureau may not have the same information.

Ideally, you need credit scores from all three major credit bureaus, Equifax, Experian and Experian to make sure your credit health is good.

The Ugly

The ugly news is the credit score provided is a Experian VantageScore 3.0. There is nothing wrong with VantageScore, but it isn’t the most popular credit score used to make lending decisions.

Instead, FICO scores are more widely used. This means the free credit score you see with this service won’t likely be the same score a lender pulls when you’re trying to get approved for a loan.

You can use your VantageScore as an overall view of your credit health. However, you should use the actual credit score your lender will use if you’re trying to figure out if you’ll get approved for a loan. 

Other credit monitoring or credit score products do offer FICO scores. Some are even offered for free. Even then, there are multiple versions of FICO credit scores, so make sure you’re checking the right one.

How Chase Credit Journey Works

When you sign up for the Chase Credit Journey free credit score product, you give Chase authority to access your credit information. Chase then gets your credit report and VantageScore 3.0 credit score information based on your Experian profile.

Credit Journey accessing this information does not impact your credit score in any way. Chase pulls your information with a soft inquiry, which does not damage your credit score.

When you log in to your Credit Journey page, Chase immediately brings you to your credit dashboard.

This dashboard displays your most recent credit score and the date your credit score will update next. You can also view your credit score history by clicking the “Over Time” tab.

Below your score, Chase lists the six major factors that impact your credit score along with how you’re doing on those factors based on data from your credit report.

You can click on any of these factors to see detailed information about how you’re doing on that factor.

Related: How Your Credit Score Is Calculated

Chase Journey Features

In addition to your basic credit scoring information, Chase Journey offers the following features. They can be extremely helpful.

Credit Alerts

Whenever there are important activities or changes on your Experian credit report, Chase Credit Journey alerts you.

The default option is to send you an email any time there is an alert, but you can turn these off in the settings.

I recommend keeping email alerts on, though. These alerts are really important because they help you keep an eye on your credit.

If you get an alert that a new inquiry popped up on your report or an account showed up that you didn’t initiate, you know you need to take action immediately to lock down your credit to prevent fraud.

Important alerts may include:

  • Changes in credit limits
  • Credit utilization changes by more than 20% on an account
  • A balance changes by at least $2,500
  • Opening new accounts
  • Potentially negative items (Late payments, etc)
  • Potentially positive items (Reducing outstanding debt, etc)
  • New credit inquiries
  • New public records such as bankruptcies, lawsuits and foreclosures
  • When an account is considered dormant
  • Changes of your address

Credit Score Simulator

The credit score simulator is an amazing tool to help you determine how certain actions would impact your VantageScore 3.0 credit score.

You can see how much paying off debt could boost your credit score. If you’re looking to earn a new credit card sign up bonus, you can see how much applying for an opening a new card could hurt or help your credit.

This tool can be especially useful if you’re looking to improve your score before taking out a major loan like a mortgage. Increasing your score could improve your interest rate and save you a ton of money.

Here’s an example of how it works. In this example, I added one hard inquiry and my score dropped 3 points.

credit score simulator of hard inquiry

In particular, the simulator allows you to simulate the following:

  • Adding a new credit card with a new credit limit
  • Paying off or maxing out credit card limits
  • Adding a mortgage with a set loan amount
  • Adding an installment loan with a set loan amount
  • Transferring your balance to a new card
  • Getting declined for a loan
  • Making on time payment for all accounts for X months
  • Missing a payment on a credit card
  • Declaring bankruptcy

Your Credit Report

Credit Journey also gives you access to your Experian credit report.

While you can get one free credit report from each bureau each year from, this credit report updates every time your score updates.

This is a great way to check your report for errors before applying for credit. That way, you can make sure your score is the best and most accurate it can be. After all, even credit bureaus make mistakes.

Credit Resources

Chase Journey also gives you access to their credit resources. These resources are super helpful if you’re just learning about credit, credit scores and how to improve them. They share:

  • Credit essential basics
  • Building credit health
  • Credit myths
  • How to use credit to achieve your goals

Related: A List of Free Credit Score and Free Credit Report Resources

Chase Credit Offers

While Chase offers this credit monitoring service for free, they do have another motive for offering it. As part of the service, Chase displays offers for Chase specific products. These products include credit cards, home loans, mortgages and more.

Feel free to explore these offers to see if any of them are a good fit for you. However, you should be aware you will only see Chase products and services.

If you want to compare these products and services to other banks, you’ll need to do so yourself.

Accessible Via The Chase Mobile App

Want to view your credit score on the go? You can access Chase Credit Journey on the Chase Mobile banking app.

Look for the line that says “Credit Score” and click it to view the same experience as you’d have on a computer.

Alternative Free Credit Score Services

Chase Credit Journey isn’t the only free credit score service out there. In fact, Chase was late to the game. There are plenty of ways you can get free credit scores today, including free FICO scores.

  • Discover’s free scorecard offers your FICO Score 8 from TransUnion
  • Capital One CreditWise offers a TransUnion VantageScore 3.0. Learn more in our Capital One CreditWise review.
  • Credit Karma offers free TransUnion and Equifax VantageScore 3.0 credit scores
  • Credit Sesame offers a free TransUnion VantageScore 3.0 credit score. Read our Credit Sesame review for more details.
  • Self Lender offers a free Experian VantageScore 3.0 credit score

In addition to free credit score services, many credit cards now give you a free credit score, too. In fact, many free credit scores offered by your credit cards are FICO scores.

Should You Get Chase Journey?

If you take nothing else from our Chase Credit Journey review, know that the service is absolutely 100% free. You don’t even have to give payment information. For that reason, you have nothing to lose by signing up.

Personally, I think there are better free credit score products out there. However, there’s nothing wrong with signing up for multiple free credit score services. In fact, I suggest it.

This way, you can keep tabs on all of your credit reports and credit scores. Simply sign up for complimentary services that offer different bureaus or scores to get a better picture of your overall credit score.

Signing Up For Chase Credit Journey

Signing up for a Chase Credit Journey account is easy. To get started, visit the Chase Credit Journey landing page here.

Not A Chase Customer?

If you aren’t a Chase customer already, click on the green “Enroll” button on this page to get started.

chase credit journey sign up page

You’ll have to create a username and password. You’ll also have to provide your name and email address. Finally, you’ll create a secret question and answer. Then, click “Next”.

sign up page 1

Next, you’ll add your date of birth, address, whether you’ve lived at that address for over six months, your mobile phone number and your Social Security number. Read the terms and conditions then click that you agree. Finally, click “I Consent”.

second step to sign up for credit journey

The last step is verifying your identity by getting a PIN via text or answering questions that you should know the answers to based on your credit and personal history.

Already A Chase Customer?

If you’re already a Chase customer, you can sign up for Chase Journey within your Chase account by following their sign in link on the above page. If you don’t see where to sign up, click on this link when logged in.

Chase Credit Journey Review – Common Questions

Where Is The Chase Credit Journey Login Page?

Once you’ve signed up for an account, it isn’t always easy to remember where to log in to Chase Journey.

If you have Chase products, such as a checking account, savings account or a credit card, log in to your Chase account here. Once logged in, My Credit Journey is listed on the left side of the page.

Click “Free Score, updated weekly >” to see your score, highlighted by a red box in the screenshot below. 

login location

If you don’t have any Chase products, here’s the link to login to Chase Journey. Bookmark it so you can easily find it next time you need it.

How To Delete Your Chase Journey Account

If you’ve decided you no longer want to keep your account active, you can delete it by following this link.

What questions do you have about Credit Journey? Let me know in the comments and I’ll be sure to address them if I can!

Chase Credit Journey




Update Frequency


Credit Tools


Credit Score Used


Credit Report Cost



  • Free credit score
  • Weekly score updates
  • Free credit report
  • Credit simulator available


  • Uses VantageScore not FICO scores
  • Only offers Experian credit score
  • Only offers Experian credit report

Steve Cross

Monday 1st of March 2021

OK, I give up on the credit score thing. I hate that the whole thing is so mysterious and un-transparent and apparently stacked against us, so only some insiders can get the real rules and benefit. This shouldn't be allowed if we lived in a democracy of citizens instead of a democracy of dollars.

There's one other question that's been bothering me for a long time - maybe you know the answer...

Almost 25 years ago, for reasons beyond my control, I defaulted on a bunch of credit cards. I was judgement proof at the time, so I never filed for bankruptcy. I've moved a few times since, and changed my name too (not to dodge creditors or anybody else - just because I never liked my last name).

My questions are these:

1) How can I be sure there are no judgement creditors out there?

2) If I open a new credit card with one of the banks/companies I defaulted on all those years ago, can they add the old balances onto the new cards?

Stay safe, Steve

Steve Cross

Tuesday 2nd of March 2021

@Lance Cothern, CPA,

OK, thank you!

Lance Cothern, CPA

Monday 1st of March 2021

@Steve Cross,

I'm not sure of the answer to either question. However, my guess is you've long since exceeded the maximum time people could come after you for these things. I'd verify with a lawyer if you're super concerned about this. A consultation could give you some peace of mind.

Steve Cross

Thursday 25th of February 2021

Hey Lance,

Nice to find your page - somehow seems more trustworthy than the big corporate pages that usually come up! I also like that you're in Indiana - fellow Midwesterner here, and my mom went to college in Indiana.

I've been super frustrated with Chase Credit Journey, as my score has jumped all over the place for no apparent reason. I've scrutinized the site many times, and I seem to be doing everything right*. Nothing is really changing except my credit score. I first signed up in Nov. 2019 when Credit Journey was using TransUnion - my score was 789, and then mysteriously just kept jumped up and down until it got to 744. In June 2020 it switched to Experian, with my score initially at 755, but dropped 28 points within a month, to 727. It's gone up and down a little since, but today is 723.

Not terrible, but if I'm doing everything right, what on earth is going on?

*3% Credit usage; 0 late payments; oldest account 34 years; 4 cc's (revolving accounts); 11 closed accounts (all paid satisfactorily); 2 hard credit checks; 0 derogatory remarks; 0 collections; 0 public records;

Stay safe, Steve

Lance Cothern, CPA

Friday 26th of February 2021

@Steve Cross,

It's one of those things where you're going to have to take a deep dive into your credit report and compare it against the actions that help increase your score. It also depends on the score.

Steve Cross

Friday 26th of February 2021

Hi Lance -

Thanks for getting back to me. I guess I should've just asked what I really want to know - how can I achieve an "excellent" credit score, given all that I've already told you?

Do I really have to pay interest on a "personal loan" or mortgage or something in order to improve my "credit mix"? I honestly can't think of anything else to do... I pay in full every month - really don't want to pay interest just to improve my score... I'm an authorized user on one card (but don't use it), have two other cards from same bank (Chase), and one AMEX branded card from USAA... my report still shows a bunch of student loans that were satisfactorily paid off...

Stay safe, Steve

Lance Cothern, CPA

Thursday 25th of February 2021

Hi Steve,

Credit scores are extremely complex and don't always make sense. What you would think would provide a better credit score may actually hurt you. I talked to someone at FICO once (not the same scores Chase Credit Journey uses) and the idea credit usage percentage for high score achievers was actually 8%. Don't ask me how that makes sense, but it's what that data showed.

Also, I wouldn't worry about the scores you see online. What really matters are the scores lenders use. The online scores are good for educational purposes, but even within FICO there are several scores that are used depending on what the lender prefers.

I hope that helps.